Here is a list of Frequently Asked Questions (FAQs) and answer to them.
If you have a question that is not answered on this page, please contact us.
• How does this service work?
• How does shipping work?
• Do you repair the DS, Xbox, PS2...
• Is modding consoles legal?
• I heard that fixing an Xbox 360 with a red light issue doesn't last.
• What happens if you break my console?
• Can I play backup games online?
• I Want to use a hard drive I already own for the Wii. Can I?
• Where can I download games?
• Do you Mod PS3s?
• How long does it take to do...?
After placing your order, you will receive an invoice with shipping instructions in your e-mail. You just ship the gaming console using your preferred method (we recommend Canada Post).
After the console has been successfully repaired and tested (usually within 2-5 working days after receiving it), it will be shipped back to you via the shipping method you chose upon checking out and a tracking number will be sent to the email you provided.
Return shipping will be paid up front unless you choose to use your own shipping method. You can always chose the "Use your own shipping method" option and pay for shipping after your system has been serviced successfully.
For cost and labor reasons, we do not repair older consoles such as the DS, Dreamcast, GameCube or PS2.
For these consoles, the labor and/or parts required makes it cost ineffective to offer repairs for these consoles.
I also do not offer repairs for the Nintendo DS/DS Lite because the amount of labor required to fix a DS is comparable to other console repairs, but prices have to be lower because the cost of the DS itself is lower. This makes repairs for the DS/DS Lite very cost ineffective.
In Canada, yes.
It is legal to modify your console in any way that you please.
It is also legal to make one backup copy of any games you legally own. If that copy is destroyed then another one can be made.
It is NOT legal to download and/or copy games you do not already own! This is software piracy and is a crime.
We do not condone nor supply the use of illegally copied games.
There are lots of people out there who will "repair" your console so it works for a couple more months.
But these people are using "band-aid" methods. Some of them are waiving around a $30 Heat gun (some of them even use blowdryers) to try and fix the issue. While others are just tightening parts, trying to "force" a good connection. This puts excess pressure on the very delicate chips.
We use a professional BGA rework station to perform the repair process and use only the highest quality materials and reliable equipment. In fact, we use the same type of equipment that Sony and Microsoft use but with lead-based solder instead of the troublesome lead-free solder and high quality flux.
Also, those other fixes only address the symptoms not the cause. The cause is excessive heat. Yes you can make the console work again, but if heat is still a problem, then it will just happen again eventually.
One other thing done differently from most, is the type of thermal paste used.
The thermal paste used is Arctic Silver 5 High Density Poly-synthetic Thermal Compound. Most repair shops/people are using low quality, inexpensive thermal paste for this repair. Silver has very high thermal conductivity (in other words, it transfers heat very well). In technical terms, silver has a thermal rating of approximately 430 W/(m K) which effectively transfers heat from the CPU and GPU to the corresponding heatsink.
For an Xbox 360, the "X-Clamps" are also modified. The X-Clamps are what holds the heatsink to the GPU and CPU, but does not hold them very tight, resulting in inefficient heat dissipation. The X-Clamps are modified to create a firmer hold and prevent warping of the system board beneath the GPU, which is where the problem usually resides.
This question essentially only applies to mods or upgrades.
The short answer is we would take full responsibility and replace/repair the unit.
The long answer is:
The only thing that would have much of a chance of going wrong with a mod would be that the DVD drive would be rendered useless. In this case, we would simply replace the DVD drive and then complete the mod.
The answer to this question is not simple.
We will try and answer this as clearly as possible.
Most consoles can play backups online currently. However, you must understand that when playing online your are connected to a server hosted by the console manufacturer. The manufacturer implements certain protections and checks to see if you are playing a backup game.
A good example would be for the Xbox 360. The iXtreme firmware is designed to allow you to play online, but without any notice, Microsoft may change or add a way of detecting backup games. Since the firmware will not be designed to defeat that new protection, you may get kicked off and banned from Xbox Live. Note that this bans the console not the Xbox Live account!
All that being said, C4Eva, the developer of iXtreme LT+ and LTU firmware has stated that these firmwares are the "silver bullet" solution for Xbox 360 DVD drives and that there is no way for it to be detected online if used properly.
Here is a list of the current online capabilities when using backups:
• Xbox 360 - Yes (some drives require a replacement circuit board)
• Nintendo Wii - Yes
• PS3 - No
Just remember that at any time things may change and you may be permanently banned from using the online service with that particular system. We take no responsibility if you lose your online abilities.
If you own a USB external hard drive, then yes, it will work fine and is encouraged.
If you own a regular, bare hard drive, the answer is still yes, however I'll have to buy an external enclosure so that the hard drive can be "converted" into a USB hard drive. These usually range from $20-$60 depending on what kind of drive you have (laptop, desktop, connection type, etc).
We do not condone the illegal use and/or distribution of pirated games. Please do not ask us any questions in regards to downloading or burning games because we simply will not answer.
We do not currently offer any modding services for the PS3.
The answer to this can vary widely.
It does depend on how many systems we are currently working on, availability of parts and the depth of the issue.
When your console is received it is placed in a priority queue based on when it is received.
As a very general rule, it is usually within 2-5 business days after receiving the console.
We keep parts for most common problems on hand, but if we need to order parts it can take around 2 weeks to arrive. We can have them express shipped if you want to cover the price difference.