Terms of Service

  1. Terms

    By accessing this website, you agree to be bound to these Terms and Conditions of use. If you do not agree to these terms, you are hereby prohibited from using accessing this site. The contents of this site are protected by applicable trade mark and copyright law.

  2. Disclaimer

    The materials on ConsoleRepairGuy's website are provided "as is". ConsoleRepairGuy makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability or non-infringement of intellectual property or other violation of rights. Further, ConsoleRepairGuy does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

  3. Limitations

    In no event shall ConsoleRepairGuy or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on ConsoleRepairGuy's Internet site, even if ConsoleRepairGuy or a ConsoleRepairGuy authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  4. Revisions and Errata

    The materials appearing on ConsoleRepairGuy's web site could include technical, typographical, or photographic errors. ConsoleRepairGuy does not warrant that any of the materials on its web site are accurate, complete, or current. TronicsFix may make changes to the materials contained on its web site at any time without notice. ConsoleRepairGuy does not, however, make any commitment to update the materials.

  5. Links
  6. ConsoleRepairGuy has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ConsoleRepairGuy of the site. Use of any such linked web site is at the user's own risk.

  7. Site Terms of Use Modifications

    ConsoleRepairGuy may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  8. General

    The customer agrees that the price listed is subject to change if additional parts or labor are required. Because some problems can have multiple causes, the most common price needed to cover the service is the one listed. The customer will be contacted if additional parts or service are required.
    On the same note, if a customer purchases a service that requires a part, but it turns out the service does not require the part, then a partial refund will be issued to the customer.
    The customer understands that any repairs or modifications done to their console will void the game console manufacturers warranty, if the system is still covered under this warranty and that Console Repair Guy will not be held responsible for the voided warranty.
    The customer understands that if the Pay Later option is chosen, full payment is expected upon successful repair. The customer has 21 days from the date of repair to pay the invoice due before their console is considered abandoned.

  9. Refunds

    If the gaming console can not be fixed, a full refund for parts and service will be issued, except under the following circumstances:

    The repair service purchased is a custom request which requires the purchase of specialized parts and/or equipment that we do not normally stock.
    If the repair service includes a non-refundable fee to cover the cost of time and materials. This will be noted on the particular repair service page.
    The system requires extensive time and materials in the process of attempting a repair.

  10. Repairs

    When you use the online checkout system, the price is listed based on the most common parts and labor required to fix that particular issue.

    However, there are some factors to consider:

    The customer is choosing the repair based on what he/she thinks the problem is, and they may not be right.

    Sometimes the same "symptoms" can have multiple causes. In some cases additional parts are needed.

    If parts are needed that are not included in the base price, the customer will be contacted to see how he/she would like to proceed. If additional funds are required, they must be sent prior to ordering any (more) parts.

    We cannot guarantee success on any repair because of too many factors.

    Sometimes there may be more than one issue, that was not apparent before hand. In rare situations, I may have never seen the problem and cannot find a solution to it. Sometimes the hardware is simply "fried" and you are better off buying a new console.

    In some cases, if the console requires opening, minor damage can sometimes occur to the case. This may be something like a slight crack near one of the connector plugs, a broken tab on a piece of plastic or minor scratches on the case. Unfortunately, I cannot offer any compensation for these incidents. These consoles are not made to be accessible and opening can cause damage on rare occasion.

    If there is a hardware failure, aside from the original issue, while the system is in our possession, we will not be held responsible and you can either pay to have it fixed or the system will be shipped back to you as is.

    The Xbox 360 and PS3 are both prone to Graphics Processor failure due to bridging or cold solder joints. This issue can happen at any time and it is common to see it happen shortly after other parts start to fail.

    We have dealt with this issue several times before and even been falsely accused of causing an issue which is quite obviously a common point of failure, so we had to revise these terms accordingly.

  11. Shipping

    Shipping fees are non-refundable but in the rare event that your gaming console is not repairable you can chose to have it scrapped and receive a refund for the return shipping fee.

  12. Unsanitary Work Conditions

    If any system sent in is found to contain bugs, human or animal excrement (blood, saliva, urine, etc) or any other unsanitary substances, it will be promptly be sent back without warning. The repair cost will be refunded if it was paid for already.


If you understand and agree with these terms and conditions then you may access and purchase services from this site.

By agreeing to these terms, you are also agreeing to the terms set forth in the Warranty Agreement.